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1. Cancel Pending Transactions
If you encounter an error message while trying to buy a game on Steam, start by canceling any pending transactions. Follow these steps:
1. Log in to your Steam account and navigate to your account details.
2. Click on either “Store Transactions” or “Account Details” to access your transaction history.
3. Identify any pending transactions that might be contributing to the problem.
4. If feasible, adhere to the provided instructions to cancel the pending transaction.
2. Check Steam Status
To ensure that the Steam servers are operational, visit the Steam status page on the official Steam website. This information can be found on the Steam support website or community forums.
3. Clear Browser Cache and Cookies
If you’re experiencing difficulties purchasing games on Steam, it’s important to clear your browser cache and cookies. These files may be the cause of Steam’s inability to process your request.
For Google Chrome:
- Click on the three-dot menu at the top right, then select “More tools” > “Clear browsing data.”
- Choose a time range, check the box for “Cached images and files,” and click on “Clear data.”
For Microsoft Edge:
- Click on the three-lined Hub button in the top right corner, then select “Settings.”
- Scroll down to “Clear browsing data” and click on it to proceed.
For Safari:
- Go to the “Safari” menu and select “Preferences.”
- Click on the “Privacy” tab, then select “Manage Website Data” and click “Remove All” to clear the cache.
If the problem persists, it’s recommended to reach out to the Steam support team for further assistance. Visit the Steam support website and navigate to the “Contact Support” section. Submit a support ticket and patiently wait for a response from the support team. They will provide guidance and assistance based on your specific situation.
In conclusion, encountering the “Your transaction cannot be completed because you have another pending transaction on your account” error on Steam can be frustrating, but it’s not insurmountable. By following the steps outlined in this guide, you should be able to resolve the issue and resume enjoying your gaming experience on Steam.
FAQ
Q: Why am I seeing the “Your transaction cannot be completed because you have another pending transaction on your account” error on Steam?
A: When there is an existing pending transaction on your Steam account, hindering your ability to make a new purchase, this error arises. It is crucial to cancel the pending transaction before proceeding.
Q: How do I cancel a pending transaction on Steam?
A: To cancel a pending transaction on Steam, log in to your account, access your account details, and navigate to the transaction history. Identify the pending transaction causing the issue and follow the instructions provided to cancel it.
Q: What should I do if the error persists after following the recommended steps?
A: If the error continues to occur even after canceling pending transactions, checking Steam status, and clearing browser cache and cookies, it is advisable to contact the Steam support team for further assistance. Submit a support ticket and await their guidance.
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