News: If you engage in PC gaming and frequently indulge in gaming sessions via Ubisoft Connect, you might have come across the vexing error notification stating, “Authentication of product ownership encountered an issue.” This error has the potential to hinder your ability to initiate and enjoy your gaming sessions. Thankfully, there are various measures you can implement to address and resolve this problem. This article will lead you through the solutions to overcome the “Authentication of product ownership encountered an issue” error on Ubisoft Connect for PC.
Verify the Correct Ubisoft Account
A prevalent factor contributing to this error is being signed in with the incorrect Ubisoft account. It is crucial to verify that you are logged into the Ubisoft Connect client using the account that initially bought or activated the game. In case you possess multiple Ubisoft accounts, consider logging in with an alternative account, as it might be the correct one. Discussions on Reddit and the Steam Community suggest that this is a common root cause of the issue.
Restart Both Ubisoft Connect and Steam Clients
On occasions, a straightforward solution to this problem involves restarting both the Ubisoft Connect and Steam clients. Close both applications entirely and then restart them to check if the error persists.
Log Out and Re-Log Into Ubisoft Connect
Refreshing your session by logging out and subsequently logging back into Ubisoft Connect can potentially resolve the error. Navigate to the account menu within Ubisoft Connect, log out, and then log back in using your credentials to refresh the session.
Change the Ubisoft Account Password
Altering your Ubisoft account password can occasionally reset your account’s state and address authentication issues. Following the password change, log back into Ubisoft Connect using your updated credentials.
Launch the Game Directly from Ubisoft Connect
Instead of initiating the game through Steam or any other external launcher, attempt to open it directly from within the Ubisoft Connect client. Launching the game in this manner ensures proper authentication of your game ownership by Ubisoft Connect.
Verify Game Files
Authentication errors may arise from corrupted or missing game files. In Ubisoft Connect, go to the game in your library, click on properties, and search for the option to verify the integrity of game files. This procedure will examine for any absent or damaged files and replace them if needed.
If none of the previously mentioned steps prove effective in resolving the issue, it might be necessary to contact Ubisoft Support for more comprehensive assistance. Their expertise can offer detailed guidance and potentially address the problem from their end.
Facing the “There was a problem authenticating the ownership of this product” error in Ubisoft Connect on PC can indeed be frustrating. However, by diligently following the outlined steps in this article, you can systematically troubleshoot and resolve the issue. Be sure to confirm the correct Ubisoft account, restart both Ubisoft Connect and Steam clients, log out and log back into Ubisoft Connect, change the Ubisoft account password if necessary, launch the game directly from Ubisoft Connect, and verify the game files. If needed, don’t hesitate to seek help from Ubisoft Support. With these solutions, you can enjoy your games free from authentication problems.
FAQs:
Q: How can I retrieve my Ubisoft account credentials if I can’t remember them?
A: If you’re struggling to recall your Ubisoft account credentials, you can utilize the account recovery feature on the Ubisoft Connect website. Simply follow the provided instructions to recover and regain access to your account.
Q: Is it possible to enjoy Ubisoft games without using Ubisoft Connect?
A: No, the use of Ubisoft Connect is mandatory for authenticating and playing Ubisoft games on PC. Make sure you have Ubisoft Connect installed and are logged in with the correct account details.
Q: Even after attempting the suggested fixes, why does the error message persist?
A: In certain instances, the error may endure due to a more intricate issue with the Ubisoft Connect servers. If this situation arises, it is advisable to reach out to Ubisoft Support for further assistance.
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