News: Dealing with Prime Video Error Code 0.28 on your Apple TV can be exasperating. Nevertheless, take comfort in knowing that you’re not the only one grappling with this issue, and there are viable solutions to rectify it. Typically, the error points to a temporary glitch that can be addressed by restarting either the Prime Video app or your Apple TV. This article delves into potential causes of the error and furnishes you with comprehensive, step-by-step methods to resolve Prime Video Error Code 0.28 on your Apple TV.
How to Fix Prime Video Error Code 0.28 on Apple TV?
To resolve Prime Video Error Code 0.28 on Apple TV, you can try the following methods:
1. Restart Apple TV
A simple restart of your Apple TV can often resolve various issues, including error code 0.28. This action clears the device’s memory and can fix minor software glitches that might be causing the error.
- Go to ‘Settings’ on your Apple TV.
- Scroll down and select ‘System.’
- Choose ‘Restart’ to reboot your device.
- Once the Apple TV has restarted, try opening the Prime Video app again.
2. Restart Your Network Devices
Network connectivity issues can sometimes cause error code 0.28. Restarting your network devices can help clear any temporary glitches and establish a fresh connection with your Internet Service Provider (ISP).
- Unplug your modem and router from the power source.
- Wait for at least 1 minute before plugging them back in.
- Once your network devices are online again, restart your Apple TV by going to Settings > System > Restart.
- Try opening Prime Video again after the Apple TV has restarted.
3. Check DNS Settings
Incorrect DNS settings can disrupt communication with Prime Video servers. Manually configuring the DNS settings can provide a more reliable connection and potentially resolve the error.
- Open ‘Settings’ on your Apple TV.
- Go to ‘Network’ and select your active network connection (Wi-Fi or Ethernet).
- Choose ‘Configure DNS’ and change it to ‘Manual.’
- Enter a public DNS server address, such as Google’s DNS (8.8.8.8), or use the one provided by your ISP.
- After updating the DNS settings, try streaming on Prime Video again.
4. Update Your Apple TV and Prime Video App
Keeping your Apple TV software and Prime Video app up to date is essential for compatibility and resolving known issues. Updates often include patches for errors like 0.28, so installing the latest versions can be an effective solution.
To update your Apple TV software:
- Open ‘Settings’ on your Apple TV.
- Select ‘System’ > ‘Software Updates.’
- Choose ‘Update Software.’ If an update is available, select ‘Download and Install.’
- Allow your Apple TV to complete the update process.
To update your Prime Video app:
- Navigate to the App Store on your Apple TV.
- Search for the Prime Video app.
- If an update is available, click the ‘Update’ button to install the latest version.
- After updating, open the Prime Video app to see if the error is resolved.
5. Disable IPv6 on Your Network
Disabling IPv6 on your network settings can help resolve connectivity issues with certain apps, including Prime Video. If your network is not properly configured for IPv6, disabling it could potentially resolve the error.
- Access your router’s settings by entering its IP address into a web browser.
- Look for the IPv6 settings, which might be under ‘Advanced Settings’ or a similar section.
- Disable IPv6 and save your changes.
- Restart your router and Apple TV to ensure the new settings take effect.
- After the restart, check if Prime Video is functioning correctly.
6. Uninstall and Reinstall Prime Video App
Sometimes, corrupted app data can be the cause of the error. Uninstalling and reinstalling the Prime Video app can often eliminate any corrupt files and restore the app’s functionality.
- Highlight the Prime Video app on your Apple TV home screen.
- Press and hold the touchpad until the app starts to jiggle.
- Press the Play/Pause button on your remote and select ‘Delete.’
- Go to the App Store, search for Prime Video, and download the app again.
- Open the newly installed Prime Video app and log in to your account.
If the previously mentioned solutions prove ineffective, the issue may be related to Amazon’s servers or your specific device. In such instances, reaching out to Amazon’s customer support can offer personalized troubleshooting steps.
Facing Prime Video Error Code 0.28 on Apple TV can be aggravating, but there are multiple approaches to address it. By adhering to the provided steps, you enhance your likelihood of resolving the error and ensuring uninterrupted streaming on Prime Video.
FAQs
Q: What could be the reason behind encountering Prime Video Error Code 0.28 on my Apple TV?
A: Prime Video Error Code 0.28 on Apple TV may arise from various factors, including issues with network connectivity, problems with DNS settings, outdated software, or corrupted app data.
Q: Is a simple restart of my Apple TV sufficient to resolve Error Code 0.28?
A: Yes, often a straightforward restart of your Apple TV can address minor software glitches that may be triggering the error. It’s a recommended initial step before proceeding to more advanced troubleshooting methods.
Q: What steps should I take if none of the aforementioned methods prove effective?
A: If none of the solutions outlined in this article prove successful, it is advisable to reach out to Amazon’s customer support for personalized assistance. They can offer tailored troubleshooting steps based on your specific situation.
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