News: If you’re facing challenges with the Owlet app continuously searching for the base station of your Smart Sock 3, you’re not alone. Many parents have encountered similar issues when attempting to connect their Smart Sock 3 to the Owlet app. In this detailed guide, we will offer troubleshooting steps and solutions to assist you in resolving the problem of the Owlet app persistently searching for the base station.
Resetting the Smart Sock 3 Sensor
If the base station cannot be found, attempt to reset the Smart Sock 3 sensor. Gently swipe the “dome” part of the sensor across the top of the base station, starting from the center and moving outward. This action aims to reestablish the connection between the sensor and the base station.
Reconnecting the Smart Sock to the Base Station
To reconnect the Smart Sock 3 to the Base Station, follow these steps:
1. Ensure both the Smart Sock 3 and the Base Station are powered on and within the appropriate range.
2. Press and hold the button on the Smart Sock 3 sensor until it emits a chirp or beep, signaling it is ready to pair with the Base Station.
3. Locate the Base Station and press the large round button twice within 2 seconds. The unit should emit a chirp or beep, indicating it is ready to pair with the Smart Sock 3.
4. Wait for the two devices to establish a connection. Once connected, the Smart Sock 3 should be successfully paired and reconnected to the Base Station.
Checking Your Wi-Fi Connection
To ensure a proper connection, follow these steps:
1. Confirm that your device is connected to the same Wi-Fi network as the Owlet base station. Check your device’s Wi-Fi settings to ensure it is no longer connected to the Owlet Wi-Fi network but is connected to the same home network.
2. Ensure the Owlet Smart Sock is connected to a compatible Wi-Fi network by following these steps:
– Check your Wi-Fi frequency: Owlet products support the 2.4 GHz Wi-Fi frequency and do not support the 5.0 GHz frequency.
– Split your network: If your Wi-Fi network is dual-band (2.4 GHz and 5.0 GHz), make sure it is split into separate 2.4 GHz and 5.0 GHz networks. Both the Owlet device and the phone or tablet used for setup need to be connected to the 2.4 GHz network during the setup process.
– Adjust network bandwidth: Set your network bandwidth (Channel Width) to 20 MHz only, as Owlet products support 20 MHz connections and may encounter issues with auto 20/40 and 40 MHz connections.
Performing a Full Power Cycle of the Base Station
To execute a complete power cycle of the Owlet Base Station, adhere to these steps:
1. Unplug the Base Station from the wall.
2. Allow a minimum of 5 minutes to elapse before plugging it back in. This duration ensures a full power cycle and reset.
3. After plugging the Base Station back in, inspect the bottom of the Base Station for a small indicator light labeled “WiFi.” If the light is brightly illuminated, it indicates that your Base Station is successfully connected to Wi-Fi.
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Contacting Owlet Support
If the problem persists despite completing the aforementioned steps, and the Base Station continues to have difficulty connecting to your home Wi-Fi, it is advisable to seek further assistance from Owlet’s Tech Support. Reach out to them through either phone support or email support for personalized assistance.
- Phone Support: For assistance, you can contact Owlet support by calling their customer service number. Their support is available Monday through Friday from 12 pm to 8 pm Eastern Time (USA). If you are in Canada, you can also reach out to Owlet support at the same number during the same hours (Owlet Help Center).
- Email Support: Alternatively, if you prefer to contact Owlet support via email, you can send your inquiry to [email protected.
Dealing with the Owlet app continuously searching for the base station can be frustrating for parents. Nevertheless, by following the troubleshooting steps provided in this guide, you can effectively resolve the issue and establish a seamless connection between your Smart Sock 3 and the Owlet app. Remember to reset the Smart Sock 3 sensor, reconnect the Smart Sock to the Base Station, verify your Wi-Fi connection, perform a full power cycle of the Base Station, and reach out to Owlet Support if necessary.
FAQs
Q: How long does it take to reset the Smart Sock 3 sensor?
A: The process of resetting the Smart Sock 3 sensor is quick, typically taking only a few seconds.
Q: Can I use the Owlet app with a different Wi-Fi network?
A: Yes, you can use the Owlet app with a different Wi-Fi network as long as it adheres to the specified requirements for Owlet products, including the use of the 2.4 GHz frequency, separate 2.4 GHz and 5.0 GHz networks if dual-band, and a 20 MHz network bandwidth.
Q: What should I do if none of the troubleshooting steps work?
A: If none of the troubleshooting steps successfully address the issue of the Owlet app searching for the base station, it is advisable to reach out to Owlet Support for additional assistance.
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