News: It might be worrisome when you depend on the app to keep track of your baby’s vital signs, but there’s no need for concern. This guide will delve into effective solutions to tackle this issue and restore the functionality of your Owlet app.
Check the Base Station Light
First, make sure that the small green light on the bottom of the base station is lit up. If it’s not, review the base station setup and ensure that it’s properly connected. To check the base station light for the Owlet Smart Sock, follow these steps:
- Locate the base station, which is the device that communicates with the Smart Sock and sends information to the Owlet app.
- Check the bottom of the base station for a small indicator light that says “WiFi”.
- Verify that the small green light on the bottom of the base station is lit up. If it is illuminated, it means that the base station is powered on and connected to the Smart Sock.
- If the green light is not illuminated, review the base station setup and ensure that it’s properly connected. You can also perform a full power cycle of the base station by unplugging it for 3 minutes and then plugging it back in to see if the light comes on.
Plug In and Reset the Sensor
Next, unplug the base station and reset the sensor. You can find the specific steps for this in the Owlet app under the Account tab in the bottom right corner. To plug in and reset the Owlet Smart Sock sensor, follow these general steps:
- Disconnect the base station from power by unplugging it.
- Reset the sensor based on the type of Smart Sock you have:
- For Smart Sock 3: Press and hold the base station button while plugging the base station back in.
- For Smart Sock 2: Lightly drag the “dome” part of the sensor across the top of the base station to reset the sensor.
- For Dream Sock: Press and hold the Dream Sock base station button while plugging the base station back in.
- For the Medallion: Hold the button on the bottom of the charger for over 12 seconds with the Medallion on the charger to reset the sensor.
- After resetting the sensor, plug the base station back into power.
Check Wi-Fi Connection
Ensure that the base station is successfully connected to your Wi-Fi network. To make sure that the Owlet Smart Sock is connected to a compatible Wi-Fi network, follow these steps:
- Check the frequency of your Wi-Fi. The Owlet products only support 2.4 GHz Wi-Fi and do not support the 5.0 GHz frequency.
- If your Wi-Fi network is dual-band (2.4 GHz and 5.0 GHz), split it into separate 2.4 GHz and 5.0 GHz networks. During the setup process, the Owlet device and the phone or tablet used for setup need to be connected to the 2.4 GHz network.
- Set your network bandwidth (Channel Width) to 20 MHz only, as Owlet products support 20 MHz connections and may have issues with auto 20/40 and 40 MHz connections.
Update Phone Software and App Version
Make sure that your phone’s software is up to date, and ensure that you are using the latest Owlet Care app version. Here’s how to check the phone software version and Owlet app version:
- Check the phone software version:
- For iOS devices (iPhone or iPad), go to “Settings” on the home screen, scroll down and select “General,” and then tap on “About.” The “Software Version” field will display the current version of iOS installed on the device.
- For Android devices, open the “Settings” app, scroll down and select “About phone” or “About device,” and look for the “Android version” or “Software information” to find the current software version.
- Check the Owlet app version:
- For iOS devices, open the App Store, tap on your profile icon at the top right corner, scroll down to view the pending updates and release notes, and the Owlet app version will be listed next to the app icon. If an update is available, tap “Update” to install the latest version.
- For Android devices, open the Google Play Store, tap the three horizontal lines at the top left to open the menu, select “My apps & games,” locate the Owlet app in the list, and the current version will be displayed next to the app name. If an update is available, tap “Update” to install the latest version.
Perform a Power Cycle
To resolve the problem of the Owlet app not displaying readings, execute a complete power cycle for the base station by disconnecting it for 3 minutes. Subsequently, reconnect it and initiate a sensor reset. Refer to Owlet’s support page for your Smart Sock version for precise reset guidelines. Following this, access the Owlet app and reestablish the connection between the Smart Sock and the base station by adhering to the provided instructions within the app.
If the troubleshooting steps mentioned above do not resolve the issue, you can contact Owlet support for further assistance. You can reach Owlet support by phone or email:
- Phone Support: Call their customer service number at 1 (844) 334-5330. They are available Monday through Friday from 12 pm to 8 pm Eastern Time (USA). If you are located in Canada, you can also contact Owlet support at the same number during the same hours.
- Email Support: Send your inquiry to [email protected] if you prefer to contact Owlet support via email.
If you encounter a situation where your Owlet app fails to display readings, consider a series of troubleshooting steps to address the issue. Begin by inspecting the base station light, ensuring the sensor is properly plugged in and performing a reset, and verifying the Wi-Fi connection. It’s crucial to keep your phone software and app version up to date. If the problem persists, undertaking a power cycle and reaching out to Owlet support can assist in resolving the issue. Be assured that with these corrective measures, you can restore your Owlet app functionality and resume effective monitoring of your baby’s well-being.
FAQ
1. Why is the base station light not illuminated?
The base station light may not be illuminated if it is not properly connected. Review the base station setup and ensure that it is securely connected. If the issue persists, perform a full power cycle of the base station and check if the light comes on.
2. How do I reset the Owlet Smart Sock sensor?
The process for resetting the Owlet Smart Sock sensor may vary depending on the version you have. Refer to the instructions provided in the Owlet app under the Account tab for specific steps to reset the sensor.
3. What do I do if none of the troubleshooting steps work?
If none of the troubleshooting steps mentioned in this guide resolve the issue, it is recommended to contact Owlet support for further assistance. They can provide personalized guidance and help you get your Owlet app back on track.
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