Solution 1: Check Wi-Fi Connection
News: Initiate the troubleshooting process for the Owlet app’s failure to connect to the base by first examining your Wi-Fi connection. Take the following steps:
Navigate to the Wi-Fi settings on your device and ensure that you are no longer linked to the Owlet Wi-Fi network. Instead, make certain that you are connected to the same home network. Verify that your base station is successfully connected to Wi-Fi, keeping in mind that Owlet products are compatible with dual-band routers (2.4GHz and 5.0 GHz).
Follow these specific Wi-Fi connection steps for your Owlet device:
1. During setup, ensure both your Owlet device and your phone or tablet are connected on the 2.4GHz band.
2. Conduct the setup within 10 feet of your router.
3. After setup, relocate your phone or tablet back to the 5GHz band.
If the issue persists, take the following additional steps:
1. Confirm you are using the correct Wi-Fi password.
2. Ensure you are connecting to a 2.4GHz Wi-Fi network, as 5GHz is not compatible with Owlet devices.
3. Verify internet connectivity by accessing a website on another wireless device connected to your home Wi-Fi.
4. If needed, reboot your router and modem or contact your internet service provider.
5. Confirm that the base station is within range of your router by testing connectivity after moving the base station closer to the router
Solution 2: Power Cycle the Base Station
Power cycling the base station can often help resolve connectivity issues. Follow these steps:
Solution 3: Recharge the Smart Sock
If the Smart Sock battery is low, it can affect the connection to the base station. Follow these steps to recharge the Owlet Smart Sock:
Solution 4: Reset the Sensor
If you encounter issues with live readings, perform a complete power cycle of the base station by disconnecting it for 3 minutes. Subsequently, reconnect it and reset the sensor to ensure proper functionality. Follow the steps provided by Owlet’s support:
For Smart Sock 2:
1. Power off the sock and wait for 60 seconds.
2. Restore power to the sock by reconnecting it to the base station.
Alternatively, reset the sensor by gently dragging the “dome” part of the sensor across the top of the base station.
For Smart Sock 3:
1. Unpair the sensor by pressing and holding the base station button while plugging the base station back in.
2. Continue pressing the button until you hear the base station chirp 4 times.
Solution 5: Uninstall and Reinstall the Owlet App
If the problem persists, consider uninstalling and then reinstalling the Owlet app to address any software-related issues. Follow these steps:
Uninstalling the Owlet App:
Access your mobile device’s home screen or the app menu containing the Owlet app icon. Long-press the Owlet app icon until a menu emerges, or search for the uninstall or remove option within the menu. Select the option to uninstall the app and confirm the action. This will effectively remove the Owlet app from your device..
Reinstalling the Owlet App:
Open the App Store (for iOS devices) or the Google Play Store (for Android devices) on your mobile device. In the search bar, enter “Owlet” and search for the Owlet app. Once you find the Owlet app in the app store, tap the “Download” or “Install” button to begin the installation process. Follow the on-screen instructions to complete the installation of the Owlet app on your device. After the installation is finished, locate the Owlet app on your home screen or in the app menu and open it. Log in to your existing Owlet account or create a new account if necessary..
If none of the aforementioned steps resolve the issue, it is recommended to reach out directly to Owlet support for further assistance. You can find the contact details on the Owlet support page under United States Contact Details or Canada Contact Details. Connect with them for personalized troubleshooting and support.
Troubleshooting connectivity issues with the Owlet app not connecting to the base station involves checking the Wi-Fi connection, power cycling the base station, recharging the Smart Sock, resetting the sensor, and uninstalling and reinstalling the Owlet app. If the problem persists, it is advisable to contact Owlet support for tailored assistance.
FAQs
Q: What could be the reasons for my Owlet app failing to connect to the base?
A: If your Owlet app is not connecting to the base, check your Wi-Fi connection and ensure you are connected to the correct network. Confirm that the base station is within the range of your router. If the problem persists, try power cycling the base station and recharging the Smart Sock battery.
Q: How long does it take for the Smart Sock to charge fully?
A: The Smart Sock 3 features rapid charging, providing 8 hours of battery life in just 20 minutes. A complete charge typically takes around 90 minutes.
Q: What is the process for uninstalling and reinstalling the Owlet app?
A: To uninstall the Owlet app, press and hold the app icon on your mobile device until a menu appears. Choose the option to uninstall or remove the app. To reinstall the Owlet app, go to the App Store (for iOS devices) or the Google Play Store (for Android devices), search for “Owlet,” and tap the appropriate button to download and install the app.
ncG1vNJzZmivp6x7tK3RpJiroZWtrq56wqikaKCfrHq1u4yfoLFlo6S5t7GMqK6lnaRirrG8jKemrWWTpLuvscKtoKefXam8bq7ArJxobWhtfnh%2F