News: If you’re enthusiastic about spreading your passion for On Running among friends while enjoying some benefits, it can be disheartening if the refer-a-friend program is not functioning correctly. This article will guide you through resolving issues with the On Running refer-a-friend feature effortlessly.
Check Program Terms and Conditions
Start by confirming that both you and your friend comply with all the terms and conditions of the refer-a-friend program. It’s crucial to grasp the detailed regulations regarding who qualifies as a new customer and the necessary steps to earn the reward. By acquainting yourself with the program requirements, you can guarantee eligibility for the referral program for both you and your friend.
Use the Correct Referral Link
Next, ensure that your friend is using the correct referral link when making a purchase. The referral must be initiated through the unique link you’ve provided for the system to track the referral correctly. If the link wasn’t used, the referral might not register, and you won’t receive the benefits associated with the program. Double-check that your friend is using the correct link to avoid any issues.
Check for Email Confirmation
Following your friend’s purchase through your referral link, be sure to monitor your email for any confirmation from On Running. Occasionally, system delays may occur, and the confirmation email serves as a reassurance that the referral is in progress. If you do not receive an email confirmation, contacting On Running customer support is advisable to inquire about the status of your referral.
Ensure Your Friend Is a New Customer
It’s crucial to note that the refer-a-friend program is typically designed for new customers. If your friend has previously made a purchase from On Running or has an existing account, they may not qualify for the referral program. Ensure that your friend is indeed a new customer to avoid any confusion or disappointment.
If the aforementioned steps prove ineffective in resolving the referral issue, it is advisable to reach out to On Running customer support. Their specialized team can directly investigate the problem and assist in resolving any technical or account-related issues that may be hindering the proper functioning of the refer-a-friend program. Customer support is well-equipped to offer the necessary guidance and support to ensure the seamless operation of the referral program.
In addressing any malfunction in On Running’s refer-a-friend program, it’s crucial to follow the outlined steps, including checking program terms, using the correct referral link, confirming via email, ensuring your friend’s eligibility, and contacting customer support if required. By diligently following these steps, you can troubleshoot and overcome any challenges, ultimately maximizing the benefits of the refer-a-friend program and enhancing your experience with On Running.
FAQs
Q: Will I still be eligible for rewards if my friend neglects to utilize my referral link?
A: The referral link is essential for accurate tracking in the system. If your friend fails to use the link, the referral may not be properly recorded, and you may not receive the associated benefits.
Q: What is the typical duration for receiving email confirmation following a referral?
A: Normally, the email confirmation is sent shortly after your friend completes their purchase. However, system delays may occur. If the email doesn’t arrive, it is advisable to contact customer support for clarification.
Q: Can current On Running customers take part in the refer-a-friend program?
A: Typically, the refer-a-friend program is intended for new customers. Existing customers may not qualify for the referral program. Ensure that your friend is a new customer before referring them.
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