News: Netflix users may come across the troublesome Error Code tvq-st-137 during their streaming experience. This error commonly points to difficulties in your device’s connectivity with the Netflix service, often arising from network issues. When confronted with this error, a message displaying “Couldn’t connect to Netflix. Please try again or restart your home network and streaming device. For more information, visit netflix.com/nethelp” is likely to appear on your screen. This notification indicates a disruption in the connection between your device and the Netflix servers.
Troubleshooting Steps
1. Sign Out and Sign In
The first step you can take is to sign out of your Netflix account and sign back in. Here’s how you can do it:
- Go to the Netflix website.
- Click on your profile.
- Select “Log Out” from the dropdown menu.
- Wait a few minutes, then log back in.
- Try playing the movie or show again and see if the error persists.
2. Check Your Internet Connection
A stable internet connection is crucial for streaming content on Netflix. Here’s what you can do to ensure your connection is working correctly:
- Make sure you have a stable internet connection with good speed.
- Test other apps or websites to confirm that your internet is working fine.
- If you’re experiencing issues, power cycle your router:
- Turn off your router and modem, and unplug all cables.
- Wait for about a minute.
- Plug in all the cables and restart your internet.
- Check if the error is resolved.
3. Restart Your Device
Sometimes, a simple device restart can fix connectivity issues. Here’s what you can do to restart your streaming device:
- Log out from your Netflix account.
- Turn off your device.
- If you’re using a TV, unplug the power cable.
- Wait for a few minutes.
- Plug in the power cable and power on the device.
- Log in to Netflix and check if the error is resolved.
4. Change DNS (for Computers)
If you’re using Netflix on a computer, changing the DNS (Domain Name System) settings might help resolve the error. Here’s how you can do it in Google Chrome:
- Open Google Chrome.
- Go to Settings > Privacy and Security > Security > Advanced.
- Select “Custom DNS” and enter a different DNS server.
- Save the settings and check if the error is resolved.
5. Flush DNS (for Computers)
Flushing the DNS cache on your computer can also help resolve the error. Here’s how you can do it:
- Open Command Prompt as Administrator.
- Type “ipconfig/flushdns” and press Enter.
- Type “netsh winstock” and press Enter.
- Reboot your computer and check if the error is resolved.
6. Clear Netflix Cache and Cookies
Clearing the cache and cookies can help fix any temporary issues that may be causing the error. Here’s how you can do it for different devices:
- For Android:
- Tap and hold the Netflix app icon.
- Choose “App Info” and then “Storage.”
- Clear the cache and data of the app.
- Check if the error persists.
- For Browsers:
- Go to your browser settings.
- Clear the browser cache.
- Check if the error persists after clearing the cache and cookies.
Dealing with Netflix Error Code tvq-st-137 can be exasperating, but there are various steps you can take to resolve it. Consider signing out and then signing back in, verifying your internet connection, restarting your device, adjusting DNS settings (for computers), flushing DNS cache (for computers), and clearing Netflix cache and cookies. If the issue persists, don’t hesitate to reach out to Netflix support for assistance. With some patience and diligent troubleshooting, you’ll soon be able to resume streaming your favorite content.
FAQs
Q1: What should be my next steps if the troubleshooting measures prove ineffective?
A1: In the event that none of the troubleshooting steps yield a resolution, there’s still hope. Head to netflix.com/nethelp for additional information, or reach out to Netflix support for personalized assistance. The Netflix support team can offer tailored guidance to help you overcome the issue and resume enjoying your preferred shows and movies.
Q2: How do I adjust DNS settings on my computer?
A2: If you’re using Netflix on a computer and wish to modify DNS settings, follow these steps in Google Chrome:
1. Open Google Chrome.
2. Navigate to Settings > Privacy and Security > Security > Advanced.
3. Choose “Custom DNS” and input a different DNS server.
4. Save the settings and check for resolution of the error.
Q3: What’s the process for clearing the cache and cookies on my Android device?
A3: For Netflix users on an Android device seeking to clear cache and cookies, follow these steps:
1. Press and hold the Netflix app icon.
2. Select “App Info” and then navigate to “Storage.”
3. Clear the cache and data of the app.
4. Verify if the error persists.
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