News: When you place a Domino’s order, the pizza tracker becomes a handy tool, enabling you to monitor your order’s progress from preparation to delivery. Nevertheless, there may be situations where the tracker malfunctions or becomes stuck at the ‘prep’ stage. This article provides guidance on effortlessly resolving the problem of Domino’s Tracker not functioning or being stuck on prep.
Refresh The Tracker Page
Initiate the troubleshooting process by refreshing the Domino’s tracker page. Occasionally, a minor glitch or connection lag can impede the tracker’s update. A simple page refresh often suffices to resolve this issue.
Check Domino’s Server Status
If the issue persists, it might be on Domino’s servers rather than your end. Verify for any reported outages or problems by visiting their server status page. If an outage is confirmed, you’ll need to patiently wait until the server is restored before attempting to access the Domino’s website again.
Clear Browser Cache And Cookies
A corrupted browser cache or cookies could impede the proper updating of the tracker. To address this, consider clearing your browser’s cache and cookies. Instructions for clearing cache and cookies vary depending on the browser you use, so be sure to search for specific instructions applicable to your browser.
Use The Domino’s App
If you encounter issues with the tracker on a web browser, consider utilizing the Domino’s mobile app as an alternative. The app might offer a more stable connection to the tracking system, given its specific design for mobile devices.
Check Your Internet Connection
An additional factor that may lead to the tracker not working or getting stuck on prep is an unstable internet connection. Domino’s relies on a stable internet connection for proper functionality on your device. Verify that your Wi-Fi or mobile data is enabled, and ensure that Airplane mode is turned off. If connected to Wi-Fi, consider switching to a mobile data connection or toggling your Wi-Fi off and on. If issues persist, and you suspect problems with your Wi-Fi connection, you can attempt to resolve them by resetting your router.
Should the tracker remain stuck for an unusually extended period, it might be attributed to a specific issue with your order. In such instances, it is recommended to directly contact the Domino’s store using the phone number provided in your order confirmation. By getting in touch with the store, you can inquire about the status of your order and obtain more information.
If you have exhausted all the aforementioned steps without success, it is advisable to report the issue to Domino’s customer service. They can offer further assistance and ensure that the problem is documented and addressed.
In summary, when faced with the challenge of the Domino’s Tracker not functioning or being stuck on prep, a series of steps are available for resolution. Whether refreshing the tracker page, verifying Domino’s server status, clearing your browser cache and cookies, utilizing the Domino’s app, checking your internet connection, contacting the store directly, or reaching out to Domino’s customer service, you have multiple avenues to enhance the likelihood of resolving the issue and successfully tracking your order.
FAQs:
Q: What should I do if the tracker doesn’t update after refreshing the page multiple times?
A: If refreshing the page doesn’t resolve the issue, you can try clearing your browser’s cache and cookies as mentioned in step 3. If the problem persists, you can contact the Domino’s store or customer service for further assistance.
Q: Can I track my order using the Domino’s mobile app?
A: Yes, using the Domino’s mobile app can be a more reliable option if you are experiencing issues with the web browser tracker. The app is specifically designed for mobile devices and may have a smoother connection to the tracking system.
Q: What should I do if the tracker is stuck for an unusually long time?
A: If the tracker has been stuck for an extended period, it is best to contact the Domino’s store directly. They will have more information about your order and can provide updates on its status.
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