News: Are you encountering the bothersome “Teredo IP address cannot be obtained” error on your Xbox Series X|S? This problem can impede your online gaming enjoyment, creating challenges in utilizing features such as voice chat and multiplayer games. Rest assured, we’ve got the solution for you. In this guide, we’ll walk you through the steps to resolve this error on your Xbox Series X|S.
Restart Your Devices
The simplest and fundamental step to attempt is to restart both your router and Xbox console. Start by turning off your console and unplugging it for a few minutes. Similarly, power down your router and modem. After a brief wait, reconnect everything and turn on your devices. This action assists in creating new network connections and frequently addresses temporary connectivity issues.
Check Your Connection Status
Another important step in resolving the “Can’t get a Teredo IP address” error is to verify your connection status on your Xbox. Navigate to the Network settings and check your NAT type. Ideally, it should display as “Open” for the best online experience. If it shows “Moderate,” “Strict,” “Unavailable,” or specifically mentions the Teredo IP address issue, you will need to follow additional troubleshooting steps to resolve the networking problem.
- Navigate to Profile & system > Settings > General > Network settings > Test NAT type on your Xbox.
- Ensure that UPnP (Universal Plug and Play) is enabled on your router to allow devices to auto-configure network ports.
- If necessary, manually forward Xbox Live service ports on your router.
- In case the issue persists, contact your Internet Service Provider (ISP) to check if they are blocking necessary ports.
Check DSCP & WMM in the Settings
In the ‘Advanced Settings’ of your Xbox network configuration, it is important to inspect the ‘QoS tagging settings’. Make sure that both the ‘DSCP tagging’ and ‘Wi-Fi Multimedia (WMM)’ options are unchecked. These settings can sometimes interfere with the network’s ability to obtain a Teredo IP address. After unchecking these options, perform a system restart by selecting ‘Restart now’ to apply the changes and potentially resolve the connectivity issue.
- Press the Xbox button and navigate to Settings.
- In Settings, find and select Network Settings.
- Scroll down and select Advanced Settings.
- Scroll down to QoS Tagging Settings.
- Ensure that both DSCP and WMM options are unchecked.
- Select ‘Restart now’ to reboot your console.
If the aforementioned solutions fail to address the “Can’t get a Teredo IP address” error, it’s advisable to seek assistance from Xbox Support. Contact their team for personalized assistance with your Xbox Series X|S, where they can offer more detailed troubleshooting steps and guide you through resolving intricate network issues.
While the “Can’t get a Teredo IP address” error may be frustrating, following the right steps can help resolve it on your Xbox Series X|S. By restarting your devices, checking connection status, examining DSCP & WMM settings, and reaching out to Xbox Support if necessary, you can overcome this challenge and enjoy a smooth online gaming experience.
FAQ’s:
Q: How long should I leave my console and router unplugged to restart them?
A: It is recommended to leave your console and router unplugged for at least a few minutes to ensure a complete restart.
Q: What should I do if my NAT type is still not open after following the troubleshooting steps?
A: If your NAT type is still not open, you may need to contact your Internet Service Provider (ISP) or Xbox Support for further assistance.
Q: Can the “Can’t get a Teredo IP address” error be caused by a faulty network cable?
A: Yes, a faulty network cable can also cause connectivity issues and result in the Teredo IP address error. Make sure to check your cables and replace them if necessary.
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