News: Windows 10 users trying to stream videos on Netflix may encounter the frustrating Netflix Error Code M7702-1003. This error is characterized by a black screen and an error message associated with the WidevineCdm module specifically in the Google Chrome browser.
Netflix and Windows 10
Netflix, a highly popular streaming service, provides a broad selection of shows and movies to its subscribers. Yet, certain Windows 10 PC users have reported an issue where, instead of the anticipated video playback, they encounter a black screen along with the error message “Whoops, something went wrong. Missing Component. We cannot find all the required components to play Netflix on this device. Please visit chrome://components, locate the WidevineCdm component, and click the ‘Check for update’ button.” This issue is identified as M7702-1003.
Antivirus Software and Protection Measures
If there are suspicions that your antivirus is causing the error, attempt to disable or uninstall it. After disabling the antivirus, try playing Netflix in Chrome to see if the error persists. If the issue is resolved after disabling the antivirus, contemplate using an alternative antivirus solution.
Deleting Widevine Cdm Folder
Begin by closing all instances of Google Chrome and open the Run dialog by pressing Win + R. Type “%userprofile%/appdata/local” and press Enter to access the Local AppData folder. Navigate to “Google > Chrome > User Data” and find the “Widevine Content Decryption Module” folder. Delete it and be sure to clear it from the recycle bin if applicable. Afterward, open Chrome and type “chrome://components” in the address bar. Under “Widevine Content Decryption Module,” click “Check for update.” Subsequently, attempt to run Netflix shows again to verify if the videos load properly.
Reinstalling Google Chrome
Conclude the troubleshooting steps by uninstalling Google Chrome from the Control Panel and use a junk file cleaner, such as CCleaner, to eliminate residual files. Afterward, download a fresh copy of the Chrome installer from the official Google website and proceed with the installation. Upon completion, try accessing Netflix to assess whether the error is resolved following the clean reinstallation of Google Chrome.
Troubleshooting Steps for Netflix Error Code M7702-1003
1. Allow Protected Content
To get started, launch Google Chrome on your Windows 10 device and access the three-dot Chrome menu located in the top-right corner. From the menu, choose “Settings,” then scroll down and click on “Advanced” to reveal additional settings. Within the “Privacy and security” section, find “Site Settings,” and click on “Protected Content.” Here, make sure that the toggle next to “Allow sites to play protected content (recommended)” is turned on. If it shows as “Blocked,” switch it to “Allowed.”
Updating Content Protection Feature
To start, temporarily disable any antivirus software and firewall on your device. Then, open Google Chrome and enter “chrome://components” in the address bar. Find the “Widevine Content Decryption Module” and click on the “Check for update” button next to it. If the status indicates “Component updated,” restart Chrome and try using Netflix again. If it shows “Component not updated,” proceed to Solution 3.
The M7702-1003 Error
The M7702-1003 error is predominantly linked to issues related to the Widevine Content Decryption Module (WidevineCdm) in the Google Chrome browser. This module serves as a crucial plugin utilized by Netflix and other streaming services to ensure the secure distribution of video content.
Causes of the Error
The emergence of this error may be ascribed to various factors, encompassing an outdated Widevine Content Decryption Module, interference from security software, conflicts with specific browser extensions, a disabled “Allow sites to play protected content” setting in Google Chrome, a corrupted WidevineCdm folder, or the inadvertent blocking of protected content by antivirus software.
In conclusion, by adhering to the outlined troubleshooting methods, Windows 10 users can proficiently address and resolve the Netflix Error Code M7702-1003. This ensures the restoration of seamless video playback functionality on the platform.
FAQs
Q: What is the significance of the Netflix Error Code M7702-1003?
A: This error points to an issue with the Widevine Content Decryption Module in Google Chrome, causing difficulties in playing videos on Netflix.
Q: Does deactivating antivirus software offer a solution to the M7702-1003 error?
A: Indeed, temporarily disabling or uninstalling antivirus software can aid in troubleshooting the error by removing potential interference with the WidevineCdm module.
Q: Why is updating the Widevine Content Decryption Module important?
A: Updating the module is crucial as it ensures compatibility with the latest security measures and addresses any known bugs or issues that might lead to playback errors on Netflix.
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